Communication skills are essential for any prospective employee.  The ‘art’ of using a telephone in a business-like manner is important, not only when applying for a job, but even more importantly once in a job.

The following points should be considered:

• Rehearse your conversation before phoning.  Predict questions, etc.
• Have all relevant details nearby eg Job Folder, paper and pen, copy of the advertisement, etc.
• After dialling, when connected, give a greeting ‘Good Morning’.  State your name clearly and ask to speak to the relevant person.
• After being transferred, repeat greeting and your name and outline why you are calling.
• Use personality, ie don’t speak in a monotone, rather raise and lower your pitch, etc.
• Speak clearly, don’t rush and avoid the use of slang.
• Develop conversation.  While it is suitable occasionally, avoid ‘yes’ and ‘no’ answers throughout the entire conversation.
• Take notes during the conversation and verify (ie read back any important information to check for accuracy eg dates, phone numbers, etc).
• Be courteous and thank the ‘employer’ for giving you some of their time.
• Be positive in your closing remarks eg I would appreciate being given the opportunity to present for interview.
• Follow up call if necessary.